Refund & Service Policy
Clear technical boundaries and financial terms for our engineering services.
Project Initiation & Advance
We require a 30-35% advance payment to initiate any engineering project. This secures our development resources.
Advance payments are non-refundable if the client abandons the project.
Work begins only after the advance payment is confirmed.
Requirements changes after the start will invalidate the current quotation.
Engineering & Technical Delivery
Our team guarantees technical delivery based on the initial agreed-upon summary.
Full refund is issued only if technical issues from our end lead to project cancellation.
A strict 3-day buffer is provided for client validation and bug reporting.
Post 3-day reports are treated as new projects or paid modifications.
Performance & Strategy Disclaimer
We are technical providers. Financial outcomes are the sole responsibility of the client.
No refunds for systems found 'unprofitable' or if client opinion changes post-delivery.
Extra charges apply for modifications not mentioned in the original scope.
Nhuga reserves the right to cancel projects with valid reasons.
Secure Payment & Dispute Policy
We utilize secure gateways like Razorpay and PayPal. We maintain a zero-tolerance policy for unauthorized disputes.
Refund requests must be made via support. Unauthorized chargebacks result in blacklisting.
Refund processing requires 5-7 business days of buffer time.
Premature complaints to authorities will result in immediate forfeiture of refund.
Dispute & Blacklist Policy
Refund requests will not be considered valid if the client changes the project requirements after the project has started, or if the client is dissatisfied with the final product despite it being delivered according to the agreed requirements shared before the project commencement.
Need Technical Support?
Our team responds to all legitimate refund queries within 5-7 business days.
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